{"id":5325,"date":"2022-09-09T22:17:11","date_gmt":"2022-09-09T20:17:11","guid":{"rendered":"https:\/\/www.sogetrel.fr\/our-activities\/operation\/service-desk\/"},"modified":"2023-01-10T11:13:52","modified_gmt":"2023-01-10T10:13:52","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/www.sogetrel.fr\/en\/our-activities\/operation\/service-desk\/","title":{"rendered":"Service desk"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">A highly responsive 24\/7 support center<\/h2>\n\n\n\n<p>The 330 employees of our telephone platform, within our <strong>ESDI<\/strong> brand, located in Belfort, handle the assistance needs of our customers&#8217; employees or end users of their services and solutions remotely, <strong>24\/7<\/strong>. Their mission: to answer their questions, diagnose incidents and initiate their resolution as quickly as possible.<\/p>\n\n\n\n        <\/div>\n\n        <div id=\"block-keynumber-block_1f5114f00cb76fbc4dfbff763efdf583\" class=\"block-custom-acf block-keynumber\">\n\n\n            <div class=\"editor-figure editor-mt-3 bg-green c-white\">\n              <div class=\"editor-figure--flex i1 d-flex flex-wrap justify-start items-center\">\n                <div class=\"editor-figure--item i1\">\n                  <div class=\"editor-figure--icon text-center\">\n                                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sogetrel.fr\/wp-content\/themes\/sogetrel\/assets\/icons\/ADSL.svg\" width=\"90\" height=\"90\">\n                                      <\/div>\n                <\/div>\n                <div class=\"editor-figure--item i2\">\n                  <div class=\"editor-figure--number font-bold\">60+ <\/div>\n                  <div class=\"editor-figure--label font-semibold\">customers<\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n            <!-- editor-figure -->\n\n\n        <\/div>\n        <!-- block -->\n\n        <div class=\"editor-text small editor-mt-5\">\n\n\n        \n\n\n<h3 class=\"wp-block-heading\">A single point of contact for businesses<\/h3>\n\n\n\n<p>The multiple and complementary technical skills of our teams allow us to address all the needs of our customers in terms of <strong>internal and external<\/strong> user support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A support for their employees<\/h3>\n\n\n\n<p>Many companies delegate us the user support of their <strong>workstations and peripherals<\/strong> as well as their <strong>business and office applications<\/strong>. We offer their employees a single point of contact for all questions related to their work tools.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support for their customers<\/h3>\n\n\n\n<p>Companies providing <strong>technology products or services<\/strong> that require support entrust us with the support of their products or solutions. This is the case, for example, of major <strong>hardware<\/strong> manufacturers or <strong>software providers<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.sogetrel.fr\/wp-content\/uploads\/2022\/11\/AdobeStock_271630843-1024x682.jpg\" alt=\"\" class=\"wp-image-4115\" srcset=\"https:\/\/www.sogetrel.fr\/wp-content\/uploads\/2022\/11\/AdobeStock_271630843-1024x682.jpg 1024w, https:\/\/www.sogetrel.fr\/wp-content\/uploads\/2022\/11\/AdobeStock_271630843-300x200.jpg 300w, https:\/\/www.sogetrel.fr\/wp-content\/uploads\/2022\/11\/AdobeStock_271630843-768x512.jpg 768w, https:\/\/www.sogetrel.fr\/wp-content\/uploads\/2022\/11\/AdobeStock_271630843.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">A tailor-made service<\/h2>\n\n\n\n<p>Beyond technical expertise, we distinguish ourselves by our ability to integrate the specificities of our customers&#8217; businesses. With a perfect understanding of their problems, we set up a tailor-made support service. <strong>Our teams speak the same &#8220;language&#8221; as our customers<\/strong> and quickly identify the most appropriate solutions for their users&#8217; needs.<\/p>\n\n\n\n<p>An asset that allows us to work for about sixty companies in a wide variety of sectors: mass retailers, garden centers, medical software, sports federations and even kitchen furniture retailers.<\/p>\n\n\n\n        <\/div>\n        <!-- editor-text -->\n\n        <div id=\"block-keynumbers-block_e46ad16344100d72710de898978160fd\" class=\"block-custom-acf block-keynumbers\">\n\n            <div class=\"editor-figure editor-mt-3 bg-light-gray c-bold-blue\">\n              <div class=\"editor-figure--slider slick-slider i2 dot-rel dot-center dot-gray-bold-blue hidden-sm hidden-md hidden-lg hidden-print\">\n                                    <div class=\"editor-figure--item\">\n                      <div class=\"editor-figure--number font-bold c-light-blue\">780 000<\/div>\n                      <div class=\"editor-figure--label font-semibold c-bold-blue\">solicitations per year<\/div>\n                    <\/div>\n                                        <div class=\"editor-figure--item\">\n                      <div class=\"editor-figure--number font-bold c-light-blue\">330<\/div>\n                      <div class=\"editor-figure--label font-semibold c-bold-blue\">employees<\/div>\n                    <\/div>\n                                    \n              <\/div>\n              <div class=\"editor-figure--flex i2 d-flex flex-wrap justify-start items-stretch hidden-xs shown-print\">\n                                    <div class=\"editor-figure--item\">\n                      <div class=\"editor-figure--number font-bold c-light-blue\">780 000<\/div>\n                      <div class=\"editor-figure--label font-semibold c-bold-blue\">solicitations per year<\/div>\n                    <\/div>\n                                        <div class=\"editor-figure--item\">\n                      <div class=\"editor-figure--number font-bold c-light-blue\">330<\/div>\n                      <div class=\"editor-figure--label font-semibold c-bold-blue\">employees<\/div>\n                    <\/div>\n                                    \n              <\/div>\n            <\/div>\n            <!-- editor-figure -->\n\n        <\/div>\n        <!-- block -->\n\n        <div class=\"editor-text small editor-mt-5\">\n\n\n        ","protected":false},"excerpt":{"rendered":"<p>A highly responsive 24\/7 support center The 330 employees of our telephone platform, within our ESDI brand, located in Belfort, handle the assistance needs of our customers&#8217; employees or end users of their services and solutions remotely, 24\/7. Their mission: to answer their questions, diagnose incidents and initiate their resolution as quickly as possible. A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5305,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"faqtag":[],"class_list":["post-5325","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service desk - Sogetrel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogetrel.fr\/en\/our-activities\/operation\/service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service desk - Sogetrel\" \/>\n<meta property=\"og:description\" content=\"A highly responsive 24\/7 support center The 330 employees of our telephone platform, within our ESDI brand, located in Belfort, handle the assistance needs of our customers&#8217; employees or end users of their services and solutions remotely, 24\/7. 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